Bundle: A Guide to Computer User Support for Help Desk and Support Specialists, 6th + Microsoft Project 2010 60 Day Trial CD-ROM

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Download Bundle: A Guide to Computer User Support for Help Desk and Support Specialists, 6th + Microsoft Project 2010 60 Day Trial CD-ROM

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Current or future user-support professionals discover the critical people skills and exceptional technical knowledge to provide outstanding support with Beisse’s A GUIDE TO COMPUTER USER SUPPORT FOR HELP DESK AND SUPPORT SPECIALISTS, 6E. This useful guide focuses on the informational resources and technical tools needed most to function effectively in a support position. Readers learn to handle troubleshooting and problem solving, successfully communicate with clients, determine a client’s specific needs, train end-users and even handle budgeting and other management priorities.

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