Descriptions ITIL Foundation: Service Management Best Practice Complete Certification Kit book
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Unlimited access to our online ITIL course when purchasing this book. When we educate people we use less text more images, colorful easy to understand diagrams. Our ITIL® Foundation Certification Kit is the most complete guide for anyone involved in IT Service Management and who are aiming to take the ITIL® Foundation exam. Chosen as 1 of 4 suppliers globally by AXELOS to write the RESILIA course (the 6th book of ITIL) we are offering you access to worlds best knowledge, in a simple to understand (less wordy format). All content is up to date to the 2011 changes to the syllabus. We offer you this very easy to read book which works with our online course perfectly. With examples, instructions, and cautionary advice, our ITIL® Foundation Complete Certification Kit lays out simple easy to understand concepts, so you can easily pass your exam. As the industry standard in terms of Process, Service and Lifecycle Management for IT, the ITIL® Foundation exam is the most popular entry-level certification, particularly for individuals switching from another career to IT. This kit prepares you for the certification exam by offering valuable information on the ITIL® framework, ITIL® certification and IT Service Management as a practice. This certification kit contains both the study guide and access to our outstanding online program that provides you with everything need to prepare for the ITIL® Foundation certification exam, including: – Even more downloads, additional exercises, mock exams, and complimentary files are available via the e Learning portal once you log in. – Scenarios and exercises help you to understand the concepts and describe what you’ve learned in the context of service solutions. These include thought provoking questions to challenge your thinking and understanding. – Section reviews for each chapter to help you zero in on what you need to know and includes practice exam questions. – Access to the owner of the company, a certified Expert and author of books and whitepapers who has trained thousands of students. – Interactive exercises/quizzes using our innovative quiz software Champions as well as feedback via the online forum